Terms and Conditions of Service

This agreement regarding the "Terms and Conditions of Use of the Web Page Hosting Service" sets forth the conditions under which any individual or legal entity may visit or access the lxhost.com website or utilize in any manner the web hosting or domain registration services. It holds the legal value of a distance contract entered into between Media Web S.R.L. (hereinafter referred to as the "provider"), in its capacity as owner and administrator of the website and service provider, and any person visiting or accessing the website or wishing to use or actually using the services (hereinafter referred to as the "user" or "client").

The purpose of data collection is the provision of services according to the current offer, invoicing, and the registration of domain names on behalf of clients pursuant to placed orders. The processing of personal data is carried out in accordance with Law No. 133 of July 8, 2011 on the Protection of Personal Data of the Republic of Moldova.

Any person has the right to object, free of charge and without any justification, to the processing of their personal data for direct marketing purposes. Under Law No. 133/2011, you enjoy the right of access, right to rectification/intervention, the right not to be subject to an individual decision, and the right to seek judicial remedy or address the National Center for Personal Data Protection (CNPDCP). Furthermore, you have the right to object to the processing of personal data concerning you and to request its rectification or erasure via a written request sent to office@lxhost.com. Minors may not enter into commercial contracts, and their personal data is not processed without the consent of their legal guardians.

Failure to accept this agreement or any of its provisions obligates the respective individual to cease accessing the website or using the services. Continuing to visit the site, opening a customer account, or placing an order at lxhost.com constitutes full acceptance of the agreement, payment terms, privacy policy, and refund policy.

1. Content Policy

It is strictly prohibited to publish on the provider's servers any content or hyperlinks to content that:

• Infringes upon or prejudices in any way intellectual property rights or other legal rights of third parties;
• Contains obscene, pornographic, or violent material;
• Is defamatory, libelous, or slanderous;
• Contains racially discriminatory, hate-inciting, or abusive material;
• Contains viruses, Trojan horses, malware, exploits, or other malicious code;
• Contains pirated software (warez, nulled) or is targeted towards those who pirate software or engage in similar illicit activities.

It is also strictly prohibited to use hosting servers solely as an external storage drive for personal files (e.g., massive archives of movies, MP3 music collections, RAW photo dumps, etc.).

2. Prohibited Scripts and Server Abuse

The following categories of scripts and applications are strictly prohibited:

• Scripts for proxies, VPNs, or web anonymizers;
• Scripts for IRC, botnets, or IRC chat daemons;
• Top-site scripts or traffic exchange networks;
• Resource-intensive online gaming scripts;
• Mail bombers, mass mailers, or any scripts used for sending unsolicited bulk email;
• Torrent trackers or P2P software;
• Chat rooms consuming excessive memory and connection pools;
• PhpShell, c99, and similar scripts intended for shell command execution or unauthorized access.

Any attempt to harm the servers or clients is strictly prohibited. Any activity that disrupts the normal operation of the shared hosting server (examples include, but are not limited to: CPU load exceeding reasonable thresholds, mass mailing, excessively frequent and/or long-running SQL queries) will be deemed abusive and treated as an attempt to cause damage to other tenants on the same node. The maximum accepted load per website is 5% CPU, 5% RAM, and 1.5% MySQL, while individual processes may consume at most 10% CPU. Exceeding these limits may lead to the immediate temporary suspension of the offending scripts.

3. Email and Anti-SPAM Policy

Sending unsolicited commercial email (SPAM) to promote any website, whether using our servers or third-party servers routed to addresses hosted on our infrastructure, will result in the immediate suspension or termination of the client's hosting account without any refund. Mailing lists may only be operated provided that recipients have explicitly opted in and every message includes an automated, easily accessible unsubscribe mechanism.

Each shared hosting account is technically rate-limited to a maximum of 180 outgoing emails per 60-minute window. This policy is essential to preserve the IP reputation of our server clusters and ensure email deliverability for all customers. Deliberate violations of the anti-spam policy will lead to immediate account suspension.

4. Resource Usage and CloudLinux Isolation

All accounts are monitored automatically for server resource consumption. If an account uses an abnormal amount of resources (RAM, CPU cycles), the account may be temporarily throttled, isolated, or the offending script terminated without prior notice to preserve overall platform stability.

Hosting plans offering unmetered bandwidth cannot store individual files larger than 500 MB and cannot be used for public audio/video streaming, file sharing, or bulk image storage. The baseline network bandwidth allocated per hosting account is up to 20 Mb/s.

Via the CloudLinux operating system (LVE), shared hosting accounts operate under dedicated resource boundaries so that no single tenant can impact another:

• Extra Small Plan: max 10% CPU, 10 concurrent processes, max 50 MB RAM;
• Small Plan: max 15% CPU, 10 concurrent processes, max 100 MB RAM;
• Medium Plan: max 20% CPU, 15 concurrent processes, max 200 MB RAM;
• Large Plan: max 25% CPU, 20 concurrent processes, max 300 MB RAM;
• Extra Large Plan: max 40% CPU, 25 concurrent processes, max 400 MB RAM;
• Double Extra Large Plan: max 60% CPU, 30 concurrent processes, max 500 MB RAM.

Reseller accounts include a maximum limit of 25% CPU and 300 MB RAM per cPanel/sub-account. Persistent resource exhaustion requires an upgrade to a higher tier, VPS, or dedicated server solution.

5. Client Responsibility

The client has the obligation to keep contact and billing information up to date at all times in the client portal. The provider cannot be held liable for undelivered notifications or service suspensions resulting from inaccurate or outdated contact details.

The client remains solely and directly responsible for maintaining the absolute security and confidentiality of their access credentials (usernames, account passwords, databases, email accounts).

6. Limitation of Liability

Media Web S.R.L. shall not be held liable for any direct or indirect damages resulting from the temporary unavailability of servers or network connections, regardless of the underlying cause. The client agrees to indemnify and hold harmless the provider against any third-party claims arising out of the operation or misuse of the contracted services.

The total aggregate liability of the provider for any damages or indemnities that the user may claim shall under no circumstances exceed the total amount actually paid by the client for the specific service during the current contractual billing cycle.

7. Backups and Data Integrity

Data backups for shared hosting and reseller accounts are performed daily for files, mailboxes, and databases onto dedicated external backup infrastructure, maintained across a rolling retention window of at least 5 days. While every technical effort is made to maintain backup integrity, we cannot provide an absolute or unconditional warranty regarding data recovery.

We strongly urge all customers to download and store their own periodic backups via the control panel. Virtual Private Server (VPS) and Dedicated Server clients are exclusively responsible for configuring and monitoring their own backup routines, unless an explicit managed backup service is included in their contracted plan.

8. Uptime Service Level Agreement (SLA)

Services provided by lxhost.com guarantee an average annual node availability (uptime) of 99.9%.

The following circumstances are excluded from the uptime calculation:

• Force majeure events beyond the provider's control: natural disasters, fires, armed conflict, catastrophic failures of international telecommunication backbones, large-scale cyberattacks (DDoS), embargoes, or government sanctions;
• Scheduled maintenance windows or emergency security patches required to safeguard infrastructure;
• DNS propagation delays or outages caused by external registries and TLD operators;
• Connectivity issues originating from the client's local Internet Service Provider (ISP) or local client-side misconfigurations (FTP, POP3, IMAP, SMTP).

9. Background Running Programs

Running continuous background daemons, persistent bots, or standalone listening servers is not permitted on shared hosting accounts. Scripts may run temporarily only as a direct consequence of a web page execution request triggered by an active visitor.

10. Scheduled Tasks (Cron Jobs)

Automated cron tasks can be scheduled from the control panel with an execution interval of no less than 15 minutes. Running cron jobs every 1 to 5 minutes is prohibited on shared hosting servers to prevent I/O bottlenecks and file system exhaustion.

11. CGI Scripts and Executables

CGI/Perl/Python scripts are permitted provided they are an integral component of the hosted application. Any script designed to impair system performance or compromise server security will be automatically terminated by defense mechanisms.

12. Chat Rooms

Due to high memory consumption and persistent polling database connections, standalone public chat room scripts are prohibited on shared hosting clusters.

13. Environment Modifications and Custom Modules

If an application requires specialized server modules or custom shared libraries, Media Web S.R.L. is not obligated to install them if doing so risks compromising node stability. Upgrade requests must be submitted through the support ticketing system at least 24 hours prior to the desired activation date.

14. Administrative Notifications

lxhost.com reserves the right to deliver operational notices to the client's registered email address regarding service health, invoice generation, scheduled technical maintenance, or critical administrative matters concerning the contract.

15. Payment Terms, Invoicing, and Settlement Methods

The client agrees to pay for the services in advance of the contracted provision period.

Clients wishing to cancel a hosting account must submit written notice via email at least 5 days prior to the expiration date. Unpaid renewal invoices may incur a late payment penalty of 0.5% per day of delay. If an account remains unpaid past 30 calendar days from the due date, it will be automatically deleted from the server; subsequent account restoration from an offline external archive (if technically feasible) is billed at 25 EUR (MDL equivalent at the NBM rate) + VAT.

16. Renewal of Free Promotional Domains

Top-level domains (.com, .net, .org, .info, .us, .biz, etc.) provided free of charge under initial multi-year hosting promotions will be subject to standard annual registration/renewal rates starting in subsequent years. If a domain transfer to another registrar is requested during the first registration year, the client shall reimburse the regular baseline cost of the initial domain registration.

17. .MD Domain Registration Policies

All domain registrations within the .MD country-code Top-Level Domain (ccTLD) are strictly subject to the Registration Rules enforced by the National Registrar NIC.MD (Public Institution "Information Technology and Cyber Security Service"), available at www.nic.md, as well as applicable ICANN guidelines (www.icann.org).

18. Account Suspension for Non-Payment

Hosting accounts with outstanding invoices past their expiration date are suspended automatically on the 5th business day following expiration. Service reactivation occurs strictly upon confirmation of received funds into the provider's bank account. During the non-payment suspension period, web traffic may be rerouted to a neutral landing notice until accounts are brought into good standing.

19. Refund Policy, Cancellation Terms, and Transaction Reversals

30-Day Money-Back Guarantee: Every new shared web hosting customer is entitled to a 30-calendar-day trial period. If you are not completely satisfied with the performance of our service within this period, you may request termination of the contract and a full refund of the prepaid shared hosting fee, without penalties and without needing to state a reason.

Non-refundable items:

• Fees paid for domain name registration, transfer, or renewal (both national .MD and international gTLDs/ccTLDs) — these services are committed instantly with registries (NIC.MD/ICANN) upon purchase, conferring irreversible domain ownership to the client;
• Fees paid for Dedicated Servers, Virtual Private Servers (VPS), and bespoke third-party software licenses procured on behalf of the customer;
• Accounts terminated or suspended due to verifiable breaches of these Terms and Conditions (e.g., spamming, illicit operations, malware distribution);
• Accounts that have exceeded 50% of their monthly allocated network bandwidth quota prior to submitting the refund request.

Cancellation and refund procedure:

1. The refund request must be submitted in writing by the registered account holder from their registered email address to office@lxhost.com or via a support ticket in the client portal, detailing the order number and service in question;
2. The provider will review the request against regulatory conditions within 3 business days;
3. Refunds are disbursed via the exact same payment instrument used for the original transaction (reversal to the source bank card via the Victoriabank gateway, or via MIA / interbank wire transfer), within the statutory term of at most 14 calendar days following approval.

20. Amendments to Terms and Conditions

Media Web S.R.L. reserves the right to amend, update, or revise this agreement, the plan specifications, or catalog pricing. All revisions take effect from the date they are published on lxhost.com or announced in the customer portal.